Open fresh greenery promptly, verify the order, document significant issues, and follow the product-specific care directions. Loose stems and finished garlands require different handling.
Check the shipment promptly
Move the package out of direct sun or heat and open it soon after delivery. Compare the contents with the order: product type, quantity, garland length, and any requested variation. Keep labels and packaging until inspection is complete.
Document condition clearly
Fresh botanicals naturally vary, but significant damage, missing items, or an incorrect product should be documented immediately. Take clear photographs of the box, shipping label, overall material, and close details. Contact Bloomingful with the order information and photos according to the current support instructions.
Use the correct care path
Loose cut eucalyptus and constructed garlands should not automatically receive the same treatment. Follow the instructions for each product. Prepare clean tools and vessels for stems where directed, and keep garlands supported and protected rather than soaking or sharply folding them.
Sort for the design plan
Label material by variety and intended use. Reserve distinctive stems for bouquets or focal pieces, and identify garlands by table or installation. Recheck quantities against the production worksheet so any adjustment is made before the event setup begins.
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Frequently asked questions
Should I leave fresh greenery sealed until the event?
No. Open and inspect it promptly, then follow the product-specific care and storage instructions.
What photos should I take if there is a problem?
Photograph the box, shipping label, full contents, and clear close-ups of the issue, then contact support with the order details.
Are loose eucalyptus and garland cared for the same way?
Not necessarily. Follow the instructions supplied for each product format.
