An order may be cancelled if cancellation is requested in writing to email@example.com at least 30 days prior to the scheduled shipment date. All cancelled orders are subject to a non-refundable 50% cancellation fee. This will be deducted from the amount paid for the order prior to refunding your order.
If an order cancellation request is made within 30 days of the scheduled shipment date, such request may be permitted on a case-by-case review and will be subject to a 75% cancellation fee.
Custom products are NOT eligible for cancellation. Any custom products will be marked as "custom" at the time of ordering.
Once an order has begun processing and/or has shipped, it is not eligible for a cancellation.
Due to the nature of our products and our customers' desire to know they are receiving new unused product, we have a no return policy for all products.
We do fully stand behind our product and we take utmost precautions and care with our orders, products, quality and accuracy to make sure you receive the product as ordered and that we hope you love. If there are any questions or concerns regarding the product received, please reach out to us so that we can assist!
If there is a question or concern about the quality of the product received, please reach out and let us know! Such concerns should be communicated in writing to firstname.lastname@example.org within 2 hours of actual delivery or first delivery attempt, whichever is earlier, including a description of your concern, along with images of the entire product received and packaging and zoomed-in photos of affected product, so that we can timely and effectively review your concern. If we messed up, we will make sure to make it right!
We do NOT accept returns on any fresh or perishable products. Due to the nature of fresh products of Mother Nature and fluctuating availability, we reserve the right to make a substitution to your order to ensure that your order is timely shipped for your requested delivery date. Possible product substitution should be expected when placing a fresh product order and product substitution does not characterize the product as wrong, incorrect, damaged, or defective product.