Returns + Cancellations + Exchanges


An order may be cancelled if cancellation is requested in writing to at least 30 days prior to the scheduled shipment date. All cancelled orders are subject to a non-refundable 50% cancellation fee. This will be deducted from the amount paid for the order prior to refunding your order.  

If an order cancellation request is made within 30 days of the scheduled shipment date, such request may be permitted on a case-by-case review and will be subject to a 75% cancellation fee.

Custom products are NOT eligible for cancellation. Any custom products will be marked as "custom" at the time of ordering.

Once an order has begun processing and/or has shipped, it is not eligible for a cancellation.



Quality Concerns

We take utmost precautions and care with our orders, products, quality and accuracy to make sure you receive product that you love and as ordered!  But if you do have a concern about the quality of the product received, please reach out and let us know!  Such concerns should be communicated in writing to within 2 hours of actual delivery or first delivery attempt, whichever is earlier, including a description of your concern, along with images of the entire product received and packaging and zoomed-in photos of affected product, so that we can timely and effectively review your concern.  If we messed up, we will make sure to make it right!   

Fresh Products

We do NOT accept returns on any fresh or perishable products.  Due to the nature of fresh products of Mother Nature and fluctuating availability, we reserve the right to make a substitution to your order to ensure that your order is timely shipped for your requested delivery date.  Possible product substitution should be expected when placing a fresh product order and product substitution does not characterize the product as wrong, incorrect, damaged, or defective product.

Preserved + Dried Products

We would love to offer an open-ended and flexible exchange and return policy, but unfortunately, our products and services require substantial and complex advance planning and behind-the-scenes logistics, that such a policy would make it unaffordable and inefficient for us to offer our products and services to our bridal, event, wholesale, business, and retail clients who each want beautiful, high quality and new-unused product and on customized timeframes. So, we have come up with a return policy that allows some flexibility with returns, while also minimizing the inefficiencies associated returns and potential abuse associated with using the product and then returning the product - we offer a return policy that permits returns by such returns are subject to a return fee(s) and limitations, as detailed below.  We are able to offer this return policy because returned product can then be offered in our "pre-loved" section at lower prices, which creates an eco-friendly and circular use for our products and helps reduce any waste and unsustainability associated with returns.

Any refund or return requests must be made within 24 hours of delivery or first delivery attempt, whichever is earlier.  If your return is accepted, it must be returned completely unused and in its original packaging within 48 hours of delivery and a proof of mailing with trackable delivery must be provided within that same 48 hours to  Customer is responsible for all shipment and handling costs incurred for the original shipment of the original order as well as for return shipping and handling costs.  If item(s) are returned used, not in its original packaging, and/or damaged, then the qualifying refundable amount will be deducted by the product's loss of value upon return, subject to our sole discretion and valuation, in addition to the 50% return fee.  If order qualified for free shipping, then actual shipping and handling costs incurred to ship your order will be deducted separately prior to calculating the 50% return fee.

If multiple quantity (i.e., more than one) of a product is purchased, then we reserve the right to review return request on a case-by-case basis and possibly allow only up to a maximum of one bunch of each product to be eligible for a return and its value will be determined by the pro-rata and/or discount pricing of that paid. 

If you would like to request a return or have any questions, please contact us at Upon acceptance of a return request, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  For any returns received in an unacceptable manner and/or substantially different than the product originally shipped, we will not proceed with a refund and we will re-ship the returned product back to you only upon customer's payment of the shipping and handling charges to re-ship the package.

You can always contact us for any return question at

Product Not Eligible for Return

Custom Products + Orders
Fresh Products
Perishable Products
Imperfect Items
Sale Items
Gift Cards (unless state law requires)


Return Policy lasted updated March 6, 2022. Policy is subject to change at any time and without notice.

Not enough items available. Only [max] left.
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Estimate Shipping
Add A Coupon

Estimate Shipping

Add A Coupon

Coupon code will work on checkout page