Refund policy

ORDER CANCELLATIONS

An order may be cancelled if cancellation is requested in writing to hello@bloomingful.com at least 30 days prior to the scheduled shipment date. All cancelled orders are subject to a non-refundable 50% cancellation fee. This will be deducted from the amount paid for the order prior to refunding your order.  

If an order cancellation request is made within 30 days of the scheduled shipment date, such request may be permitted on a case-by-case review and will be subject to a 75% cancellation fee.

Custom orders are NOT eligible for cancellation. Any custom orders will be marked as "custom" at the time of ordering.

Once an order has begun processing and/or has shipped, it is not eligible for a cancellation.

 

RETURNS

Quality Concerns

We take utmost precautions and care with our orders, products, quality and accuracy to make sure you receive product that you love and as ordered!  But if you do have a concern about the quality of the product received, please reach out and let us know.  Such concerns should be communicated in writing to hello@bloomingful.com within 2 hours of actual delivery or first delivery attempt, whichever is earlier, including a description of your concern, along with images of the entire product received and packaging and zoomed-in photos of affected product, so that we can timely and effectively review your concern.  If we messed up, we will make sure to make it right!   

Fresh Products

We do NOT accept returns on any fresh or perishable products.  Due to the nature of fresh products of Mother Nature and fluctuating availability, we reserve the right to make a substitution to your order to ensure that your order is timely shipped for your requested delivery date.  Possible product substitution should be expected when placing a fresh product order and product substitution does not characterize the product as wrong, incorrect, damaged, or defective product.

Preserved + Dried Products

We would love to offer an open-ended and flexible exchange and return policy, but unfortunately, our products and services require substantial and complex advance planning and behind-the-scenes logistics, that such a policy would make it unaffordable and inefficient for us to offer our products and services to our bridal, event, wholesale, business, and retail clients who each want beautiful, high quality and new-unused product and on customized timeframes. So, we have come up with a return policy that allows some flexibility with returns, while also minimizing the inefficiencies associated with returns and potential abuse associated with using the product and then returning the product - we offer a return policy that permits returns but such returns are subject to a return fee(s) and limitations, as detailed below.  We are able to offer this return policy because returned product can then be offered in our "pre-loved" section at lower prices, which creates an eco-friendly and circular use for our products and helps reduce any waste and unsustainability associated with returns.

 

Any refund or return requests must be made within the same day of delivery or the same day of first delivery attempt, whichever is earlier (for example, if your product was received on Tuesday, such requests must be made on the same day, Tuesday). If your return request is accepted, it must be returned completely unused and in its original packaging within 48 hours of delivery and a proof of mailing with trackable delivery must be provided within that same 48 hours to hello@bloomingful.com.  Customer is responsible for all shipment and handling costs actually incurred for the original shipment of the original order (even if customer received free or reduced or subsidized shipping) as well as for return shipping and handling costs.  If item(s) are returned used, not in its original packaging, damaged and/or altered in any way, then the qualifying refundable amount will be deducted by the product's loss of value upon return or the return may be rejected in its entirety, subject to our sole discretion and valuation, in addition to the 50% return fee.  If order qualified for free, subsidized or reduced shipping, then actual shipping and handling costs incurred to ship your order will be deducted separately prior to calculating the 50% return fee.

If multiple quantity (i.e., more than one) of a product is purchased, then we reserve the right to review return request on a case-by-case basis and possibly allow only up to a maximum of one bunch of each product to be eligible for a return and its value will be determined by the pro-rata and/or discount pricing of that paid. 

If you would like to request a return or have any questions, please contact us at hello@bloomingful.com. Upon acceptance of a return request, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  For any returns received in an unacceptable manner, altered and/or substantially different than the product originally shipped, we will not proceed with a refund and we will re-ship the returned product back to you only upon customer's payment of the shipping and handling charges to re-ship the package.  If a return is refused and the product has been shipped back to us, the customer has 7 calendar days to make payment for the re-shipment of the product back to the original shipping address; and if we have not received the full payment within 7 calendar days, then customer forgoes any claim to the product, including receiving the product back, and we reserve the right to re-stock, destroy, and/or otherwise handle the returned product without any compensation, refund, or credit to the customer.

You can always contact us for any return question at hello@bloomingful.com.

 

Product Not Eligible for Return

Custom Products + Orders
Fresh Products
Perishable Products
Garlands
Imperfect Items
Sale Items
Gift Cards (unless state law requires)

 

IN-PERSON, IN-STORE PICK-UPS & PURCHASES

All in-person in-store pick-ups and sales are final. There are no returns, exchanges, or credit provided for in-store pick-ups and in-store purchases, regardless of the payment method used by customer (POS system, purchased on website for in-store pick-up, purchased in-store for in-store pick-up, or any other method).  Any cancellation requests prior to pick-up in-store are subject to the same "Order Cancellation" terms above.

 

Return Policy lasted updated November 27, 2022. Policy is subject to change at any time and without notice.